Terms of Service
Welcome to Marken Lab! These Terms of Service (“Terms”) govern your access to and use of our website and digital services. By using our website, you agree to be bound by these Terms.
1. About Marken Lab
Marken Lab is a UAE-based digital services provider offering website design, branding, and marketing services. We operate remotely, primarily serving clients through online communication channels.
2. Website Usage
By accessing our website, you agree to:
- Use this website for lawful purposes only
- Not copy or reproduce any content without permission
- Not attempt to breach or compromise website security
We reserve the right to restrict access or ban users who misuse the website.
3. Service Process
We do not sell products or services directly through this website. Instead:
- Users submit quote or contact forms
- We respond via WhatsApp, email, or Instagram
- A service agreement is shared, and payment is handled externally
- Once the project begins, we collaborate closely with the client to complete the work
4. Revisions & Refunds
- We offer reasonable revisions to ensure the final result meets your expectations
- Refunds are not offered once a project is underway, unless otherwise agreed in writing
- Our goal is to maintain client satisfaction through open communication
5. Intellectual Property
All website content—including designs, text, images, and logos—is the property of Marken Lab, unless stated otherwise.
You may not:
- Reuse or distribute content without written permission
- Misrepresent our work as your own
Client projects may be showcased in our portfolio unless the client requests otherwise in writing.
6. Third-Party Tools & Services
We use tools such as Meta Pixel and Google Analytics for marketing and tracking purposes. By using our website, you consent to the use of these tools in accordance with our Privacy Policy.
7. Limitation of Liability
Marken Lab is not responsible for:
- Damages resulting from website downtime, data loss, or third-party platform issues
- Client miscommunication or delays caused by incomplete information
We aim to deliver high-quality work, but clear, documented communication from both parties is essential.
8. Contact & Communication
We officially communicate with clients through:
- Email: info@markenlab.com
- WhatsApp: +971 50 180 1057
- Instagram: @marken.ae
- Website contact/quote forms
We respond within 1–2 business days.
9. Modifications
We reserve the right to update these Terms at any time. Continued use of the website implies acceptance of any changes.